“顺丰杯”优化企业运作，提高市场竞争.doc

“顺丰杯”优化企业运作,提高市场竞争
目录
前言
1总论.......................................................................... 3
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................................................................ 3
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2顺丰市场分析.................................................................. 5
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SFSWOT分析规化........................................................... 6
发展战略............................................... .................. . 8
物流服务定位............................................................... 8
3采购作业优化.................................................................. 9
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4分拨中心作业优化............................................................... 18
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................... ............................. ....... 18
5收派件作业流程优化............................................................. 20
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....................................... ................ 27
6客服管理优化......................................................... ......... 27
.............................................. ................ 28
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..................................................................... 30
7 企业人力管理优化..............................