实用阶梯英语2.ppt

LOGO 实用阶梯英语实用阶梯英语语项目实训指导书. 大连理工大学出版社大连理工大学出版社 Diagram Program 4 Program 3 Program 2 Program 1 . 大连理工大学出版社大连理工大学出版社 Program 2 ? Housekeeping Department ?项目二?客房部 The Housekeeping Department is one of the main operational departments of a hotel. In a sense, it is possible to say that a clean and pleasing guest room is one of the products that a hotel sells. Its duty is to ensure the cleanliness and good order of all rooms and public areas in the hotel, and provide all good and necessary services in order to create an ideal living environment. To keep the operation of the hotel going smoothly, it must also coordinate the work closely with other departments. Housekeeping Department Introduction 客房部介绍. 大连理工大学出版社大连理工大学出版社 Hot Tip 客房部是酒店主要运营部门之一。在一定程度上,一个整洁而令人愉悦的客房,就是酒店出售的产品。它的职责就是确保客房和整个公共区域清洁、有序,并为创造出理想的居住环境提供必要的服务。为了保持整个酒店的顺畅运作,它也必须与其他部门建立紧密的合作。. 大连理工大学出版社大连理工大学出版社 Hot Tip Main Functions of the Housekeeping Department 前厅部主要功能■ Chamber Service 客房服务■ Laundry Service 洗衣服务■ Room Service 客房送餐服务■ Turn-down Service 做夜床服务■ Special Services 特殊服务■ Maintenance Service 维修服务■ Miscellaneous Service 其他服务. 大连理工大学出版社大连理工大学出版社 Front Office Guiding the Guest to the Guest Room 1 Chamber Serbices 2 Laundry Services 3 Other Special Services 4 . 大连理工大学出版社大连理工大学出版社 Hot Tip Task 1 Receiving Room Reservations 工作任务一受理客房预订 Task Objectives 任务目标 After learning, you should be able to: 学完后,应该掌握: ◆ receive the guests 接待客人◆ introduce the room facilities and services 介绍客房设施和服务. 大连理工大学出版社大连理工大学出版社 Hot Tip Sub-task 1: Receiving the Guests 子任务一接待客人 Sample 情景实例 Scene: The floor attendant steps forward to e the guests. (A=Attendant, G=Guest) A: Good morning, sir and madam. e to the Seventh Floor. I ’ m the floor attendant. Did you have a pleasant trip? G: Yes, thanks. Where is Room 7013, please? A: It ’ s along here. Would you please step this way, Mr. and Mrs. Brown? G: OK. But how do you know our names? A: It was on the arrival list for Room 7