民航客舱服务实用英语 Unit20_图文.ppt

民航客舱服务实用英语 Unit 20 Enquiries 问询 By Rui Zhou 2 Warm-up 1、 What kind of questions may passengers raise before landing? 2、 What are entry forms? Would you like to say something about entry forms? 3 Key words and expressions ? open ticket 未指定日期的机票? arrival lobby 到达大厅? declaration form 申报单? checked baggage 托运行李? carousel 行李传送带? public transport 公共交通? information counter 咨询台? booking office 售票处? entry form 入境表格? baggage claim area 行李认领区? immigration control 移民检查? limousine 机场大巴 4 Key words and expressions 5 Key words and expressions ? I suggest you check with the information counter in the arrival lobby. ? Excuse me, Sir. Would you please fill out this form? ? You can pick up your checked baggage from the luggage carousel in the baggage claim area in the terminal building. ? Hong Kong is 8 hours ahead of London. So the time in London is now 9:30 in the morning. ? It takes about one hour to reach there. 6 Sentence Patterns 句型 I'd be happy to tell you that... The best way to get there is to... According to the information I have... I'll be very glad at your service I'm afraid I know little about it. Sorry, I really don't know that. 7 Dialogues 01 02 04 03 05 06 A passenger wonders how to deal with his open ticket before landing. A flight attendant is handing out entry forms to the passengers. A passenger wonders how to get h