饭店英语Unit 2.ppt

Unit 2 Reception Unit 2 Reception Unit 2 Reception Leading-in Leading-in Leading-in Dialogues Dialogues Dialogues Reading Reading Reading Further Reading Further Reading Further Reading The Front Desk is the window and nerve center of The Front Desk is the window and nerve center of a hotel where guests will be registered and assigned a hotel where guests will be registered and assigned rooms, luggage handled, information provided and rooms, luggage handled, information provided and checkouts processed. checkouts processed. Think carefully and try to answer the Think carefully and try to answer the following questions: following questions: 1. What are the main duties of the Front 1. What are the main duties of the Front Desk? Desk? 2. What qualities should a good Front 2. What qualities should a good Front Desk clerk have? Desk clerk have? Leading-in Leading-in Leading-in breakfast voucher 早餐券早餐券 visa and passport 签证和护照签证和护照 safety deposit boxes 保险箱保险箱 car rental service 租车服务租车服务 information desk 信息台信息台 get authentication from get authentication from 确定确定 sign one one ’’ s name s name 签名签名 confirming booking 预定确认预定确认 Part Part ⅠⅠ Dialogues Dialogues Useful Words & Phrases Useful Words & Phrases 1. Have you made a reservation? 2. We have no record of a reservation in your name. 3. Would you plete this registration form? 4. Could you sign your name here, please? 5. Leave it to me. I'll take care of your baggage. 6. Your taxi will arrive shortly . Useful Expressions Useful Expressions 7. You can use the house phone. It's on the other side of the lobby. 8. Car rental service is available in our hotel. 9. There are safety deposit boxes at the Front Desk. 10. The newsstand has a wide selection of foreign newspapers and magazines. Useful Expressions Useful Expressions Exercise Exercise ⅠⅠ Picture Guests Picture Guests ’’ Names Names Describe the picture below, Describe the pi