泰州之星8月售后亮点.ppt

前台接车流程泰州之星泰州之星 Evaluation only. Evaluation only. Created with Client Profile . Created with Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Copyright 2004-2011 Aspose Pty Ltd. pany slogan pany slogan 目录目录 Contents Contents 一. 流程的必要性二. 接待流程 7大环节三. 接车流程四. 售后 9月重点工作 Evaluation only. Evaluation only. Created with Client Profile . Created with Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Copyright 2004-2011 Aspose Pty Ltd. pany slogan pany slogan Evaluation only. Evaluation only. Created with Client Profile . Created with Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Copyright 2004-2011 Aspose Pty Ltd. pany slogan pany slogan 一一、、接车流程的必要性接车流程的必要性?流程属于一个企业或个人工作目的的一个自我管理,没有规矩不成方圆,流程可以让我们工作不会偏离轨道,使我们围绕一个原则办事。当我们偏离工作轨道时可以随时找准方向,不至于随心所欲将工作歪曲化。没有成文的流程,时间长会使我们无法正确的为工作结果掌舵。?流程可以让你有目的性的去为一件事的结果而努力。做事讲究目标,而流程就给了你一个工作次序的目标,使你无论在什么时候都知道一件事该走到哪一步、你的下一步该做什么。 Evaluation only. Evaluation only. Created with Client Profile . Created with Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Copyright 2004-2011 Aspose Pty Ltd. pany slogan pany slogan 进厂台次分析进厂台次分析由图可知,泰州之星连续四个月进厂台次是增长状态, 但增幅不大,所以我们的仍要再接再励。本月更要规范我们的接车流程! Evaluation only. Evaluation only. Created with Client Profile . Created with Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Copyright 2004-2011 Aspose Pty Ltd. pany slogan pany slogan 二二、、接待流程接待流程 7 7大大环节环节 Evaluation only. Evaluation only. Created with Client Profile . Created with Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Copyright 2004-2011 Aspose Pty Ltd. pany slogan pany slogan 三三、、接车流程接车流程接车前准备 Step 1 Step 1 Step 1 客户接待 Step 2 Step 2