质量工程师（客诉）工作职责与职位要求.docx

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职位描述:
工作职责:
、确认;
;
;
;
。
职位要求:
1、全日制本科及以上学历、机械类相关专业;
2、三年以上客诉质量治理相关工作阅历;
3、较强的组织协调及解决问题的力量,良好的沟通技巧和抗压力量;
4、熟****质量治理体系及质量治理工具SPC,MSA,QFD,FMEA,APQP,PPAP;
5、较好的英语沟通力量,娴熟使用办公软件。
篇2:CostClaimSpecialist(索赔/质量工程师)工作职责与职位要求
职位描述:
Logistical/CostClaimManagementServiceContent
:
oProvidingacentralpointofcontactandcoordinatorforLogistical-claims(missing/wrong/damaged)attheplantconcerningimportdeliveries
oConductinganexpertassessmentandliaisingwithinternalandexternalsuppliers(differentdepartmentslikeQMandPackagingPlanning,logisticsserviceproviders,forwardingcompanies…):
oImportedpurchasedpartsandin-housepartssupplied
oEnteringthecomplaintintheIT-Systemandapprovingit:
oLoop1:Receivingandanalyzingofclaimsfromplant
oLoop2:Placingtheclaimstointernalandexternalsuppliersandcoordinateclaimprocessuntilclaimsareclosed
oCoordinatecontainmentactivitiesatplantandcleanuppipeline
oVerifysuppliers8Dreports
RecommendedStaff-Requirements:
oEstimatedexpectednumberofonsitestaff:Intotal4staff,forallplantsandallcarmodels.
oRecommendedSeniorityandskill/experiencerequirements:
oFluentEnglish(Germannotmandatory)
oEducation:QualityEngineer
oSelf-responsibleworkattitude,abletohandlestrongdiscussionswithcustomerandescalationsituations
oExperiencedwithinternationalcounter-parts
ExpectedKPI-Fulfillment:
oClaimfinalizationlatestwithin6weeks(otherwiseescalation)
oAverageClaimfinalizationprocessingtime5workingdays
oClosetrackingof5daysfeedback-timeforsuppliersandlogisticsservice-providersfromGermany
oSupporttheyearlyPPMtargetof250PPMbystrongroot-cause-analysisandstrongfollow-up-workforcountermeasure-fulfillment
oReasonableClaim-Rejection-Rate(16%inthelastthreeyears).Ifclearlyhighervalue,implementationofcounter/measurestogetherwithcustomer.