跨境电商干货：与海外买家沟通物流状态的英语模板.docx

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跨境电商干货:与海外买家沟通物流状态的英语模板
邮政包裹一般常见状态中,我们常常看到以下几种:
包裹查无信息"NotFound"(当包裹还未上网,官网未更新)
包裹正在运输中“Transit”(当包裹还在运输中时)
包裹到达待取“PickUp”(当包裹显示已经到达目的地国家)
包裹投递成功“Delivered”(当包裹显示投妥,而收件人声称未收到时)
包裹运输过久“Expired”(大部分为时效延误/目的地国家不能查到投妥/官网不更新状态等)
包裹可能异常“Alert”(大部分为退件/海关单号/损坏/丢失等问题)
Notfound:
Therefore,pleaseholdonforafewmoredaysandtrytocheckyourordersometimelater?
Thanksforyourbusinessagain!
Haveaniceday!
Bestregards,store888
Transit:
Dearvaluedcustomer:
Hello!IappreciatethetimeyouhavetakentocontactusaboutyourorderwithtrackingnumberRC867773406HK(示例单号)andIamhappytoassisttoday.
Hereisalinkforyoutorefyourpackagestatusintransportation:
这里复制17track查询完的结果链接就可以了。
Aspercurrenttrackingresult,yourshipmenthasbeenshippedanddispatchedby
theshippingcarrierof(HKPost)RegisteredAirmailondate2014-09-21
Itisstillduringnormalshippingperiodandithasn'tarrivedinyourdestinationcountryas(countryname),forthiskindofmailtype,theshippingtimeishighlydependonthepostalcarrierandlocalcustoms/taxes,,pleaseholdonforafewmoredaysandIwouldbeverygratefulifyoucanwaitforyourorderpatiently.
Thanksforyourbusinessagain!
Haveaniceday!
Bestregards,store888
Pickup:
到达待取或者到达目的地国家都行!到达待取可能是第一次投递失败或者是到达投递点!注意修改!
Dearvaluedcustomer:
Hello!IappreciatethetimeyouhavetakentocontactusaboutyourorderwithtrackingnumberRC867773406HK(示例单号)andIamhappytoassisttoday.
Hereisalinkforyoutorefyourpackagestatusintransportation:
这里复制17track查询完的结果链接就可以了。
I'mgladtoinformyou,aspercurrenttrackingresult,yourpackageisreadytopickup/hasbeenarrivedinyourcountry.
Pleasecontacttheshippingcarrieras[USPS]togetinstructionofwheretopickupyourorder/
informationandIhopeyouwillreceiveyourpackageinshortly.
Carriername:USPS(示例邮政运营商)
Helpline:1-800-222-1811(示例邮政运营商帮助热线)
Generally,Thecarrierhascollectiondeadline,So,Iwouldliketoadviseyoucontactthecarrieratoncesoyourorderwon'tbereturnbacktous.
ItrulywishyouwillbesatisfiedwithyourpurchaseandI',ifyouliketheitem,pleaseleaveusapositivefeedback.
Thanksforyourbusinessagain!
Haveaniceday!
Bestregards,store888
Delivered:
查询结果签收,而收件人声称未收到件的情况非常多哦,注意一下。
Dearvaluedcustomer:
Hello!IappreciatethetimeyouhavetakentocontactusaboutyourorderwithtrackingnumberRJ014099257CN(示例单号)andIamhappytoassisttoday.
Hereisthedetailedtrackinginformationforyourorder:
Number:RJ014099257CN
Status:Delivered(30Days)
Destination:UnitedStates
2014-09-2916:01PHOENIX,AZ85031,Delivered,Youritemwasdeliveredat4:01pmonSeptember29,2014inPHOENIX,AZ85031.
2014-09-1914:51PHOENIX,AZ85031,NoticeLeft(NoAuthorizedRecipientAvailable)
2014-09-1907:42PHOENIX,AZ85031,OutforDelivery
2014-09-1907:32PHOENIX,AZ85031,SortingComplete
2014-09-1904:23PHOENIX,AZ85043,DepartedUSPSFacility
2014-09-1904:21PHOENIX,AZ85031,ArrivedatUnit
2014-09-1821:42PHOENIX,AZ85043,ArrivedatUSPSFacility
2014-09-1802:26KEARNY,NJ07032,DepartedUSPSFacility
2014-09-1717:24KEARNY,NJ07032,ArrivedatUSPSFacility
2014-09-1717:24OriginPostisPreparingShipment

Aspercurrenttrackingresult,'treceivedyourpackage,I'dadviseyoucontactwiththeshippingcarrierdirectlytoverifymoredeliveredinformationsuchas"Deliveredaddressandsignaturename".Duetoprivacypolicy,thecarriermaynotdisplaytheaddressee'snameandaddressonline,thoughtheywouldkeepthemattheirinteriorsystem.
AndI'm100%positivethatIhaveshippedyourordertoyourdesignatedshippingaddressasthefollowing:
在此处可以确认一下收件人的地址及邮编等资料;