2009TEM4 Questions 1 to 3 are based on the following conversation. At the end of the conversation, you will be given 15 seconds to answer the questions. Now, listen to the conversation. 1. Mark is unhappy because of A. his Chemistry homework. B. a girl in his class. C. Linda’s words. D. Friday night’s party. 2. Which of the following is CORRECT? A. Linda is Jane’s friend. B. Mark is Jane’s boyfriend. C. John is Jane’s boyfriend. D. Mark and John are good friends. 3. Did Mark eventually take Linda’s advice? A. No. B. Partly. C. Completely. D. Not mentioned. Questions 4 to 7 are based on the following conversation. At the end of the conversation, you will be given 20 seconds to answer the questions. Now, listen to the conversation. 4. About the scratch on the product, the shop assistant thinks that A. the customer made it himself. B. there was definitely not one then. C. the customer should have checked. D. the customer was making trouble. 5. The customer was ______ when told he might not have worn the headphones properly. A. annoyed B. surprised C. indifferent D. worried 6. How plaints did the customer make about the product altogether? A. Five. B. Four. C. Three. D. Two. 7. The shop could exchange the product if the customer A. makes no plaints. B. can produce the receipt. C. is still unhappy with it. D. brings it back within a week. Questions