下载此文档

《神秘顾客检测》.ppt

文档分类：汽车/机械/制造 | 页数：约25页举报非法文档有奖

1/25

下载提示

1.该资料是网友上传的，本站提供全文预览，预览什么样，下载就什么样。
2.下载该文档所得收入归上传者、原创者。
3.下载的文档，不会出现我们的网址水印。

同意并开始全文预览

(约 1-6 秒)

1/25 下载此文档

文档列表 文档介绍

该【《神秘顾客检测》】是由【相惜】上传分享，文档一共【25】页，该文档可以免费在线阅读，需要了解更多关于【《神秘顾客检测》】的内容，可以使用淘豆网的站内搜索功能，选择自己适合的文档，以下文字是截取该文章内的部分文字，如需要获得完整电子版，请下载此文档到您的设备，方便您编辑和打印。MysteryShoppingForPositiveResultsbyHarveyGilbert精选课件Myexperience....OrtheAtoZofmysteryshoppingAAirports,airlinesBBanks,astles,cardealers,callcentresDDepartmentstores,drugstoresEElectricaloutletsFFranchiseoperationsGGovernment,greyhoundracingHHotelsIInternationalprojectsJJewellersKKiddiesclothesLLeisureoutletsMMilitarybases,mobilephonesNNewsagentsOOpticiansPPetrolretailers,pubs,pricing,postoffices精选课件QQueuingRRestaurantsSSupermarketsTTourism,’smore…………..精选课件MyexperiencereflectsthedevelopmentofMSacrosstheworld:Retail“branch〞operationsLeisureandtourismFinancialGovernmentBusinesstobusinessVisitsPhonecallsLettersEmailAudio/VideotechniquesMysteryshoppingisnowusedbymostkindsanisationsandbusinesses精选课件Myagendatoday…………….Mysteryshoppingforpositiveresults:ThecontributionthatMScanmakeSetting-upandrunningapositiveprogramExamplesofusingMSpositivelyWhatcangowrong?精选课件ThecontributionMScanmake:Mysteryshoppingenablesus:ToevaluatecustomerserviceperformanceagainstagreedKPI’sStaffandmanagementperformancepetitorperformanceTousetheinformation:Tomanage,totrain,:TobuymoreTovisitmoreoftenpetitorsandeven,paymore…………精选课件SettingupandrunningapositiveMSprogram12keyprocesses:SettingtheprogramgoalsFindingaMSpartnermunicationsDesigningthequestionnaireRecruitingtheshoppersScoringthequestionsDatacollectionDatapreparationManagingtheshoppersThereportsReviewandimproveCOMMUNICATIONSisthemostimportantaspectofanyprogram精选课件SettingtheprogramgoalsClientmustdecidewhattheywanttoachieve:DiscussthiswidelyinthebusinessWritedowndetailedobjectivesandactionpointsDecideifMSistherighttechniqueReviewandchangetheKPI’“Howwilltheyhelpusachieveourbusinessgoals?〞DecidehowwewillpositivelyusethefeedbacktocreateactionALWAYSREMEMBER,thisisapositiveprogram:“Theclient’sbusinessisdoingwell,buttheyneedtodobetter〞精选课件FindinganMSpartnerThemysteryshoppingpartnershipneedstobebuiltupon:TrustAproviderwiththerightfacilitiesWhoisexperiencedWhoisamemberofMSPATherightprice精选课件

《神秘顾客检测》来自淘豆网www.taodocs.com转载请标明出处.