五星级宾馆前厅代客泊车员岗位职责中英文版.doc

五星级宾馆前厅代客泊车员岗位职责
中英文版
Room to have a great start 成功的开始
Carpark Vallet代客泊车员
Hotel Level:
酒店等级:
I – V
一-五
Department:
部门:
Rooms Division
房务部

Job Band:
职位等级:

10
Reports To:
直属上级:
Bell Captain
行李领班


job overview 职位概述
· Responsible to ensure guests cars are parked and collected without damage at all times providing efficient and courteous service to hotel guests and visitors
· 负责确保停泊和领取的客人汽车毫无损坏,随时为客人和访科提工高效和周到的服务。

At Holiday Inn we want our guests to relax and be themselves which means we need you to:
· Be you by being natural, professional and personable in the way you are with people
· Get ready by taking notice and using your knowledge so that you are prepared for anything
· Show you care by being thoughtful in the way you e and connect with guests
· Take action by showing initiative, taking ownership and going the extra mile

在假日酒店®,我们希望宾客能尽情放松、做回自己,这意味着我们的团队成员要做到:
· 展现真我:在与他人接触时真实自然、形象专业、积极乐观
· 时刻准备:注意观察周围的事物,运用自己的知识,做好应对任何事情的准备
· 体现关爱:对宾客关切周到、热诚欢迎并与他们心意相通
· 积极行动:积极主动、尽职尽责并且要多做一步

Duties and Responsibilities 工作职责
· Assist guests and patrons of the hotel with the parking and delivery of their vehicles
· 协助酒店的客人和顾客停车和取车。
· Issues parking coupons to guest and patrons who require such service
· 发给需要代客泊车服务的客人和顾客停车券。
· Ensures a free flow of traffic at the main entrance and carpark
· 确保入口和停车场的交通畅通。
· When parking a vehicle, ensure that it is properly locked; that no valuables are left in the vehicle and note down any damage to the vehicle
· 在停车时确保车被锁好;车中没有贵重物品,记下任何有损坏的地方。
· Report any damage or valuables in the vehicle prior to parking the vehicle
· 在停车前汇报任何有损的地方或车中的贵重物品。
· Ensure smooth delivery of the vehicle
· 确保顺利的将车交还给客人。
· Ensure the exact location of the vehicle must be indicated on the parking coupon
· 确保停车券上标出泊车的准确位置。
· Whenever required, assist Doorman in calling of taxis