重庆百货商场绩效管理研究.doc

摘要
企业核心竞争力提升的关键在于企业内部各层级绩效水平的提高。因此,如何有效地进行绩效管理达成企业目标已成为现代企业关注的焦点。由于企业内外部环境的变化发展,重庆百货商场原有的绩效措施已经不能适应其长远战略要求,需要运用绩效管理的相关理论和方法,构建合理、高效的绩效管理体系,提高绩效考核效率,进而为商场人力资源管理、薪酬制度等的完善提供依据,为商场核心竞争力的提升打下坚实基础。
本文以经济学、管理学、统计学等理论为支撑,采取规范分析与实证分析、演绎与归纳、理论和实践相结合的研究方法。以重庆百货商场绩效管理为研究对象,对其绩效管理的实施现状进行问题分析和诊断,并综合运用绩效管理的基本理论和管理方法,结合该商场的个性特征,对其绩效管理的整体流程、考核指标体系和工作程序等进行了全面设计,并对重百涪陵商场进行问卷调查,为重百商场实施绩效管理提出了可行方案。
通过对重庆百货商场绩效管理的研究,建立了以战略为导向,以平衡计分卡覆盖关键绩效指标的绩效管理框架,这不仅有助于提升重庆百货商场管理效率,也对同类商贸企业(商场)绩效管理体系构建与发展有着重要的参考价值。从今后研究来看,在百货商场绩效考核指标确定、指标体系权重分配以及评价方法选取等方面仍有待探讨完善,要突出商场绩效管理体系的应用性,以适宜企业在不同发展阶段的需要。
关键词:重庆百货商场,绩效管理,涪陵商场,问卷调查
The research
on performance management of Chongqing department store
ABSTRACT
The key that enhance the petitiveness of enterprises improve the enterprise level performance at all levels. Therefore, how effective performance management to achieve business goals has e the focus of attention of the modern enterprise. Due to the changes of the internal and external environment ,the original department store in Chongqing performance measures have been unable to adapt its long-term strategic requirements, required the use of performance management theory and methods, build a reasonable, cost-effective performance management system, improve the efficiency of performance appraisal, and human resources management for the shopping malls, such as the pay system to provide the perfect basis for the shopping center to enhance the petitiveness and lay a solid foundation.
This paper use economics, management science, statistics to support the theory, empirical analysis and normative analysis, deductive and inductive, theory and practice of research methods. Chongqing Department Store Performance Management as the research object, the implementation of performance management of their current situation analysis and problem diagnosis, prehensive use of the basic theory of performance management and management methods, combined with the personality characteristics of the arcade, its overall perf