普华永道中国企业改造工具库Section 7 - HRM.doc

Section 7
Human Resource Management
Chapter 1 Overview 2
Chapter 2 Route Map 9
Chapter 3 Methodology 10
1 Recruitment process 11
Process map 11
Notes on running a recruitment process 12
2 Appraisal process 16
Process map 16
Notes on running an appraisal process 18
3 Training and development process 21
Process map 21
Notes on running a training and development process 22
4 ession planning process 28
Process map 28
Notes on running a ession planning process 29
5 Salary administration process 32
Process map 32
Notes on running a salary administration process 33
Chapter 1 Overview
Human Resources Management (HR) seeks to support the achievement of business objectives by:
Ensuring the enterprise can attract and retain the people it needs ;
Implementing policies and procedures to maximise the morale of the workforce;
Providing systems and processes that focus on managing the performance of individuals, teams and departments.
Most Enterprises have some kind of HR or Personnel function but typically the scope and capabilities of the function are limited. Necessary work therefore includes:
Raising awareness of the full scope of HR functionality HR
Introducing a core set of systems
Developing the enterprise’s capability to run an HR function
The methodologies contained in this section concentrate on the first two points above. Developing capability to run an HR function is limited in practice and relies on a transfer of knowledge from the HR consultants to the enterprise’s HR staff. In many cases an enterprise will have to recruit expertise to take full advantage of the systems being implemented.
In some cases, senior managers may need to be convinced of the value petent HR management. The following rationale can be used:
anisations now recognise that their most important asset is the people they employ - without good people anisation cannot eed. HRM supports the business by:
ensuring we have the right number of staff in the right place at the