酒店英语学习情境一：前厅服务英语1-3 Door Service.ppt

学****情境一:前厅服务英语
学****任务: 门应服务
Name : Tom
Job: Bellman
Responsibility:
To e guests at the hotel door and help guests with the luggage.
Contents
Learning Objectives 学****目标
1
Working Procedures 工作程序
2
Working Knowledge 工作知识
3
Hotel Task 酒店任务
4
5
Words and Expressions
6
Activity
Learning Objectives 学****目标
After finishing this task, you should be able to:
☆ Handle bell service
☆ Understand guests’ requests
Working Procedures 工作程序
Greet guests 问候客人
Open the door 开门
Go up and e guests 迎上并欢迎宾客
Handle luggage carefully 小心搬运行李
Load luggage onto a luggage cart 将行李搬到行李车上
Direct guests to the front desk 引导宾客到前台
Working Knowledge 工作知识(1)
1. How to handle luggage service
Greeting Guests
Hotel employees should greet guests in a warm and friendly manner.
(酒店员工应该以热情友好的方式问候宾客。)
Unloading the Luggage
The bell attendants must offer assistance with luggage.
(行李生要主动带宾客拿行李。)
Moving the Luggage
When handling luggage, bell attendants should confirm the number of pieces of luggage.
(在接受行李时,行李生要确认行李的件数。)
Working Knowledge 工作知识(2)
2. Pay attention to say the proper sentences under the situations below.
Situation
Sentences Used
Ask the guest how many pieces are to be sent up
How many pieces of luggage do you have, Mr. ?
Ask the guest to describe the luggage
What does your luggage look like and what color is it ?
Inquire if the guest has the luggage tag
Did you receive any luggage tag upon arrival, Mr. ?
Hotel Task 酒店任务
Suppose you are Tom, now you’re going to help the guest with the luggage. Please perform the task according to the hints below with your partner.
角色A: e Brown,你早上坐出租车到达酒店。你共有三件行李,两个行李箱和一个袋子。
角色B: 你是行李生Tom,你帮Brown先生从出租车取出了行李,然后推出一辆行李车,送客人到前台办理入住登记。
Words to know
luggage/baggage n. 行李 suitcase n. 旅行箱
altogether adv. 总共 handbag n. 手提袋
piece n. 片,件 put vt. 放
luggage cart 行李车 help sb. with. 帮某人做……
Useful expressions
1. Helping the Guest with Baggage 帮助客人拿行李
(1) May I have you with your bags, sir?
(2) Let me carry the baggage for you.
(3)