Contact Center Express - IDG Romania A web-centric 联络中心表达——IDG罗马尼亚一个以网络为中心的 (2).ppt

Communication that enables business
Adela Buciu
Consultant DNA SOLUTIONS
19 November 2008
Who we are?
DNA Solution is a leading provider in mission critical business infrastructure serving over 300 customers in Romania
Since 1998, when DNA Solution was founded, we continuously improved and extended our solution portfolio by adding new products and new professional services while maintaining our high level standards stated by our quality system according with international challenges
What we do?
In order to ensure the highest technological level solutions, DNA Solutions is Business Partner for important global leaders in technology such as
Avaya,
as well as
Extreme,
Teleopti,
Tandberg,
Verint,
ASC
And others
In addition to our range of products, we offer prehensive selection of services.
Consulting
Sales Support
Implementation
Technical Support
Maintenance
Training
24 x 365 Help Desk
Software integration, development, customization, setup & roll-out
Your work
Multi-site?
# of locations
# of users / location & types of users
Inter & intra-site data infrastructure
Multiple vendor telephony platforms?
Degree of interdependence among locations
Support for remote locations
munications Applications?
Customer Contact
Voice Messaging
Mobility
Business Continuity?
Failover provisions
Options for remote workers
Profitable revenue growth from petitive advantage
Return on capital, assets, investment, …
Cost reduction, productivity, efficiency
Business agility
Manage risk
Superior customer responsiveness
Accelerating business processes
Mobility, teleworking, distributed operations
Ease of use
Rapid, flexibledeployment
Security, privacy
Clear ROI
Investment protection
Adherence to IT standards
Deployment choices: on-premise, managed, hosted, mixed
Scalable, secure,reliable, manageable
LOB
Imperatives
CEO
Imperatives
IT
Imperatives
Enterprise Business Imperatives
AVAYA IP Telephony
Avaya IP Telephony SolutionsRich, Distributed, munications Foundatio