呼叫中心辅助管理系统的设计与实现.doc

呼叫中心辅助管理系统的设计与实现.docTotal analysis of the system .............................................................................................. 12
The principles of system development ..................................................................... 12
Software design principles ......................................................................................... 13
Other requirements of the system.............................................................................. 14
System business objectives ........................................................................................ 14
The performance estimation and planning of the system.............................................. 15
The hardware resource assessment............................................................................ 15
The programming of the hardware resources .......................................................... 16
The programming of the software resources............................................................ 16
System requirements analysis ........................................................................................... 17
The information present situation of the call center system .................................. 17
The analysis of project's objectives........................................................................... 17
Demand analysis of unstructured information management.................................. 18
Analysis of the indicators and data analysis ............................................................ 18
Analysis of the performance of the system demand ............................................... 18
The using case analysis of the system.............................................................................. 19
Production site management ...................................................................................... 19
Production control and management.............................................