TL9000培训教材(2001英文版).ppt

QuEST Forum& TL 9000
Quality Excellence for Suppliers of munications Forum
Industry Drivers
Shorter cycle time and velocity in the markets
Speed to market is key, creating risks
Huge consortiums are being formed
municationsIndustry Needs
High Reliability
Software Life Cycle Management
Quality Of Supplier Services
Customer - munications
Business Opportunity
Comparable Measurements
Stimulate Innovation and Learning
Show Performance Results to Industry
Multiple and overlapping standards resulting in increased costs
High Costs of Poor Quality
QuEST Forum Vision
The QuEST Forum is the key global force in the munications industry to improve quality of products and services to customers.
Value Proposition
The QuEST Forum will lead the munications industry to performance excellence by:
Providing a collaborative forum for industry leaders to develop quality improvements benefiting our customers
Harmonizing industry standards, measurements and requirements
Reducing supply chain cost and cycle time, while increasing customer satisfaction
QuEST ForumMission
To create a munications industry-leading quality system
with benchmarkable measurements through industry collaboration.
QuEST Forum driving continually improving industry performance.
e recognized as the “expert” and standard setter for industry management.
Drive membership value rating and satisfaction to higher levels.
A harmonized global set of quality system standards and models for the industry.
Evolve existing QuEST Forum products to support business excellence models.
Assure membership is representative of the entire global industry.
QuEST Forum Objectives
QuEST Forum Structure
Members of
QuEST Forum
Board of
Directors
Forum
Administrator-ASQ
Measurements
Administrator
and Research-UTD
One Voting Member pany (Service Providers and Suppliers)
Work Groups
Oversight
Requirements
Measurements
Governance

Supply Chain
BEAM (Business Excellence Acceleration Model)
C