加拿大Focus咨询机构为香港地铁做的最新的绩效咨询前期培训.ppt

Cost and Performance Management: Creating Value with Measures Presented by Focused Management Inc.
Facilitating Performance Improvement Through Better Use Of Information And The Application Of Decision Support Tools
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10/10/2018
At Issue
anization needs to measure and manage performance to satisfy the demands of stakeholders
Today’s measurement and management methods are much better than in the past but need to be connected together
The speed of change and information puting munications leave little margin for errors
Decision making needs facts
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The Fish Tank Syndrome
If each person described what they saw, would it be the same description?
Perspectives vary!
– Which is correct?
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Implications of The Fish Tank Syndrome
We need a variety of perspectives and with which to obtain a balanced, disciplined and dynamic view of our businesses
We need to develop mon / agreed understanding of the business and all of its characteristics
We need a constantly available set of reference points to which we can return
We need a living repository in which locate and maintain knowledge
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Result – What Is At Stake
Inappropriate measurement systems can be costly experiments
Sobey’s $50m ERP write off
Boeing’s production problems in the late 1990’s
Malcolm Baldridge winner, Wallace Co’ bankrupt
Fortune panies will face a $ Billion knowledge deficit next year
By how much can profit be increased by changing your product/market mix to focus on your most profitable products
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Performance Architecture
bination of