crdepartmentalorientationmanual部门定岗培训手册.ppt

Departmental Orientation Manual
部门定岗培训手册
Introduction to the team and tour of work areas
介绍团队成员和工作区域参观
DO 1A
anisation Structure部门组织结构图
DO 2A
Our Mission
(Add department mission)提供标准服务, 打造一流餐饮
Our Department Goals
(Add department goals)控制成本和费用,实现酒店利润最大化
Guest Satisfaction客人满意度达到80%
Employee Satisfaction
Departmental Goals and Mission部门目标与愿景
DO 3A
There are a number of different ways municate within our teams.
The key ways municate are through:
Shift Briefings
Monthly munication Board
Open Door Policy
DO 4A
munication部门沟通
Scheduling, Working Hours & Breaks工作安排,工作时间和休息
DO 5A
Schedules are posted every week by 5 days (date/time)
Schedules may be adjusted upon business demand. It is your responsibility to check the schedule on a daily basis.
Scheduling is based on seniority.
For questions regarding the schedule, ask your Supervisor
DO 5B
Punch in/out maximum 15 minutes prior or after the scheduled work time, (in uniform or not in uniform)
Report to your supervisor upon arrival every day
Tardiness and no-shows will result in disciplinary action
Meals: (30 minutes)
Lunch:
Dinner:
(2 meals in working day by shifts)
Breaks:
Scheduling, Working Hours & Breaks工作安排,工作时间和休息
CALL OFF PROCEDURE
Notify your supervisor no later than two (2) hours before the scheduled shift.
If unable to reach your supervisor personally, call the Manager on Duty.
Leaving a voicemail is not sufficient
Others (pls insert):
DOCTORS RELEASE
Pls insert according to HR P&P:
Attendance Policy 考勤规定
DO 6A
Punch In and Punch Out打卡规定
Punch in before your shift starts
Punch out at the end of your shift
Do not used other cards besides yours
Others (pls insert):
DO 7A
You must provide your manager / supervisor 2 weeks advance notice before requesting days off.
Key areas you need to fill out on form:
- Print name (First and last)
- Date of filing
- Department and your position
- Dates you would like to request off, indicate specifically (Holiday, Personal day, Vacation,