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加拿大Focus咨询机构为香港地铁做的最新的绩效咨询前期培训.ppt


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Cost and Performance Management: Creating Value with Measures Presented by Focused Management Inc.
Facilitating Performance Improvement Through Better Use Of Information And The Application Of Decision Support Tools
*
At Issue
anization needs to measure and manage performance to satisfy the demands of stakeholders
Today’s measurement and management methods are much better than in the past but need to be connected together
The speed of change and information puting munications leave little margin for errors
Decision making needs facts
The Fish Tank Syndrome
If each person described what they saw, would it be the same description?
Perspectives vary!
– Which is correct?
Implications of The Fish Tank Syndrome
We need a variety of perspectives and with which to obtain a balanced, disciplined and dynamic view of our businesses
We need to develop mon / agreed understanding of the business and all of its characteristics
We need a constantly available set of reference points to which we can return
We need a living repository in which locate and maintain knowledge
Result – What Is At Stake
Inappropriate measurement systems can be costly experiments
Sobey’s $50m ERP write off
Boeing’s production problems in the late 1990’s
Malcolm Baldridge winner, Wallace Co’ bankrupt
Fortune panies will face a $ Billion knowledge deficit next year
By how much can profit be increased by changing your product/market mix to focus on your most profitable products
Performance Architecture
bination of a business logic methodology, relevant software and systems capability. The links between the tools are as important as the tools themselves.
Performance Architecture to Drive Value
Systems Enabled
Performance
Stakeholder Need/Values
Customers
Shareholders
Employees
etc.
Process Management
Human Performance
IN
OUT
Performance Measures
Scorecard
Organization Design
pensation
Best Practices
Activity Based
Management
Activity
Goals
Measures
Results
Process
Goals

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  • 页数34
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  • 时间2018-11-30