ISO9004业绩改进指南.pdf

National Standard of Canada
CAN/CSA-ISO 9004-00
(ISO 9004:2000)
International Standard ISO 9004:2000 (second edition, 2000-12-15) has been adopted without
modification as CSA Standard CAN/CSA-ISO 9004-00, which has been approved as a National Standard
of Canada by the Standards Council of Canada.
ISBN 1-55324-407-9 December 2000
5HIHUHQFH QXPEHU
,62 (
‹ ,62 
The Canadian Standards Association, which The Standards Council of Canada is the
operates under the name CSA International coordinating body of the National Standards system,
(CSA), under whose auspices this National Standard a federation of independent, autonomous
has been produced, was chartered in 1919 anizations working towards the further
accredited by the Standards Council of Canada to the development and improvement of voluntary
National Standards system in 1973. It is a not-for-profit, standardization in the national interest.
nonstatutory, voluntary membership association The principal objects of the Council are to foster
engaged in standards development and certification and promote voluntary standardization as a means
activities. of advancing the national economy, benefiting the
CSA standards reflect a national consensus of health, safety, and welfare of the public, assisting
producers and users — including manufacturers, and protecting the consumer, facilitating domestic
consumers, retailers, unions and professional and international trade, and furthering international
organizations, and governmental agencies. The cooperation in the field of standards.
standards are used widely by industry merce A National Standard of Canada is a standard which
and often adopted by municipal, provincial, and federal has been approved by the Standards Council of
governments in their regulations, particularly in the Canada and one which reflects a reasonable
fields of health, safety, building and construction, and agreement among the views of a number of capable
the