麦肯锡报告——印度银行.pdf

Financial Services Practice
Indian Banking:
Towards Global Best Practices
Insights from industry benchmarking surveys
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Indian Banking:
Towards Global Best Practices
Insights from industry benchmarking surveys
November, 2007
The Indian banking sector is rapidly globalising, making it important for Indian banks to ensure their
practices match those of the best banks in the world. This is the focus of this year’s Annual Bankers’
Conference, with the theme “Indian Banking: Towards Global Best Practices.”
To assess how leading banks in India are meeting global best practices, McKinsey & Company has
administered, on our behalf, five industry benchmarking surveys across selected banks. Building on
existing proprietary research across various industries internationally, McKinsey has achieved the
difficult task of defining, measuring paring the processes and practices of leading banks in
India with those of leading banks in other parts of the world. This report captures the findings and
conclusions of this research, and highlights what must be done to bring banking in India to world-class
levels.
The Bank of Baroda and the Indian Banks’ Association thank McKinsey & Company for devoting
time and resources to conducting the survey and putting together this report. We