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商业分析展示.ppt

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WhatisITILandWhyShouldICare?&IntegrationDiane.******@916785-0991ThebigshiftsinbusinessAllprocessesandcontentarebeingtransformedfromphysicalandstatictodigital,,anizes,,,%IT-petitiveadvantagethroughITControlITcostsAlignITandbusinessgoalsIncreaseBusinessEfficiencythroughIT-petitiveadvantagethroughITImproveinternalcustomersatisfactionControlITcostsCEOManagementPrioritiesforITCIOMagazineMinimizerisk:Ensuresecurityandcontinuityofinternalbusinessoperations,whileminimizingexposuretoexternalriskfactorsMaximizereturn:Improvebusinessresults;growrevenueandearnings,cashflow,andreducedcostofoperationsImproveperformance:Improvebusinessoperationsperformanceend-to-endacrosstheenterpriseIncreasecustomerandemployeesatisfactionIncreaseagility:anizationandoperationstoadapttochangingbusinessneedsCIObalancingactDefining,MeasuringandAssessing“Agility”easeLevelofeffort,cost,andriskrequiredcanbeimplemented.“,butwillbeperceivedbythecustomerandusersasaself-contained,single,coherententity.”Source:AdictionaryofITServicemanagementTerms,AcronymsandAbbreviationsOK,thenwhatisanITService?WhatisanITService?…TodayAutomatingtheITinfrastructure’sabilitytoadapttoeverybusinessdecisionEmphasis:EffectivenessStabilityReliabilitySpeedRoIT1990sAutomatingthefrontofficeEmphasis:SpeedEf

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