Chapter Eleven Complaints & Claims.ppt

Reference materials
Xu Meirong
from Department of Int’l munication
Correspondence
English Business
plaints
plaints
Make Claims
Four Ways of Settling claims
Declining claims
Chapter plaints & Claims
Main & Difficult Points
Key Words
complaint claim survey report
CIB CIQ pensation
Sample Letters
Letter plaining for improper packing
Language Points
Take/make delivery 提货
appear to be correct 似乎正确
你方似乎误解了我们的意图。
You appear to have misunderstood our intention.
There appears to have been a mistake.
其中似乎有误。
2. appear v. 似乎;(在外贸英语中常常表达委婉之意)
Language Points
3. Insurance surveyor 保险检查员
Authentic Surveyor
公证签定人
4. claim n. / v. 索赔
claim for damage (poor packing)
因破损(包装不良)提出索赔
claim pensation of the shipment from somebody for something claim on / against somebody
向…提出索赔
lodge a claim against somebody for short-weight on something
因货物短重而向…提出索赔
Language Points
accept a claim 接受索赔
settle a claim 解决索赔
entertain a claim 受理索赔
admit a claim 同意索赔
dismiss a claim 驳回索赔
reject a claim 拒绝索赔
relinquish a claim 撤回索赔
waive a claim 放弃索赔
withdraw a claim 撤回索赔
claim on account of damage 因损坏而索赔
claim for damage 由于损坏而索赔
claim for financial loss 要求经济损失的诉权
claim for inferior quality 因质量低劣而索赔
claim for payment 要求付款的诉权
claim for proceeds 要求赔偿货款
claim for short delivery 因短装而索赔
Language Points
因短重买方对这批货物提出人民币一千三百元的索赔。
Buyers have lodged a claim on this shipment for RMB￥1,300 for short weight.
你方为我订单提供的货物质量与双方同意的规格不符。因此,我们须向你方提出索赔,金额为一万五千八百美元。
The quality of your shipment for our order is not in conformity with the agreed specifications. We must therefore lodge a claim against you for the amount of $15,800.
Language Points
The evidence you have provided is inadequate, therefore, we cannot consider your claim as requested.
你方提供的证据不充分,因此我方不能考虑你方的索赔要求。
关于你方产品质量低劣的问题,我方要求你方赔偿一万五千美元。
As regards inferior quality of your goods, we claim pensation of $15,000.
由于你方未能按时交货,我方将向你方提出由此而遭受的全部损失的索赔。
We shall lodge a claim for all the losses incurred as a consequence of your failure