酒店司机岗位职责.docx

Driver司机:..HotelLevel:酒店等级:I–V一-五Department:部门:RoomsDivision房务部JobBand:职位等级:99ReportsTo:直属上级:BellCaptain,Concierge,FrontOfficeManager行李领班,礼宾主管,前厅部经理joboverview职位概述*uestsandhotelexecutives.*为客人和酒店高管提供交通服务。*AtInterContinentalHotels&Resorts®wewantourgueststofeelspecial,cosmopolitanandIntheKnowwhichmeansweneedyouto:*Becharmingbybeingapproachable,havingconfidenceandshowingrespect.*Stayinthemomentbyunderstandingandanticipatingguests’needs,beingattentiveandtakingownershipofgettingthingsdone.*Makeitmemorablebybeingknowledgeable,®,我们希望宾客感觉风格独特、时尚现代和深入洞悉,这意味我们需要你:*亲切、充满自信、体现尊重来展现富有魅力的你。*理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好,保持专注当下。*见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻,做到令人难忘。DutiesandResponsibilities工作职责*Responsibleforsafetransferofguestsfromalldeterminedlocations*负责将客人从所有指定地点安全送达*Createguestsatisfactionthroughapleasingpersonality,municationskillsandshouldbefirsttogreettheguestaspertimeoftheday*凭借令人愉快的性格和有效的沟通技巧取得客户的满意,并且总要主动与客人打招呼*Maintaingoodknowledgeofthecityrouteslocationsandhotelfacilities*熟知城市路线、地点和酒店设施*Maintainknowledgeofflighttimingsandassistguestinhandlingandloadingbaggagewheneverrequired*知晓航班时间,并按客人要求协助其处理和装载行李*Maintainahighstandardofpersonalhygieneandbewellgroomedandwelldressedatalltimes*保持个人卫生,随时保持个人形象和穿着整洁*Doutmosttolearnnamesofguests,especiallyrepeatandlongstay