TotalQualityManagement-TQMThequalityjourneycontinues……..Author:DrRhysRowland-…..….(2005)BritishStandardsonTQMBS7850-1:1992Totalqualitymanagement.-2:1994,ISO9004-4:,.CustomerFocuson“FitnessforUse” fromBS7850-a‘Process’“Asetofinter-relatedresourcesandactivitieswhichtransforminputsintooutputs.”(ISO8402).“eptsinputs,addsvaluestotheseinputsforcustomers,.”(BS7850)ControlsProcessOutputsInputsResources"TheSimpleProcess"(Source:BS7850:1992,“TotalQualityManagement”)ChangingRoleoftheProcessOwnerAscustomerProcessownerAscustomerAssupplierProcessownerAssupplierProcess1Process1InputOutputOutputtocustomerInputfromsupplier(Source:BS7850:1992,“TotalQualityManagement”)
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