酒店司机岗位职责.docx

HotelLevel:酒店等级:I–V一-五Department:部门:RoomsDivision房务部JobBand:职位等级:99ReportsTo:直属上级:BellCaptain,Concierge,FrontOfficeManager行李领班,礼宾主管,。AtInterContinentalHotels&Resorts®wewantourgueststofeelspecial,cosmopolitanandIntheKnowwhichmeansweneedyouto:Becharmingbybeingapproachable,’needs,,®,我们希望宾客感觉风格独特、时尚现代和深入洞悉,这意味我们需要你:亲切、充满自信、体现尊重来展现富有魅力的你。理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好,保持专注当下。见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻,做到令人难忘。DUTIESANDRESPONSIBILITIES工作职责Responsibleforsafetransferofguestsfromalldeterminedlocations负责将客人从所有指定地点安全送达Createguestsatisfactionthroughapleasingpersonality,municationskillsandshouldbefirsttogreettheguestaspertimeoftheday凭借令人愉快的性格和有效的沟通技巧取得客户的满意,并且总要主动与客人打招呼Maintaingoodknowledgeofthecityrouteslocationsandhotelfacilities熟知城市路线、地点和酒店设施Maintainknowledgeofflighttimingsandassistguestinhandlingandloadingbaggagewheneverrequired知晓航班时间,并按客人要求协助其处理和装载行李Maintainahighstandardofpersonalhygieneandbewellgroomedandwelldressedatalltimes保持个人卫生,随时保持个人形象和穿着整洁Doutmosttolearnnamesofguests,especiallyrepeatandlongstayingguestsremainingalerttosituationstoofferassistance尽力熟知客人的名字,特别是熟客和长包房的客人,注意观察情况以向客人提供协助Assistinv