收派员工作流程与服务规范.doc

--------------------校验:_____________--------------------日期:_____________收派员工作流程与服务规范收派员工作流程与服务规范目录服务准则.........................................................4前言..............................................................5工作准备篇.......................................................5参加班前列会...................................................5准备工具........................................................5自我准备........................................................6收件篇............................................................6收件标准流程....................................................6(一)收件流程......................................................6(二)接收信息......................................................6(三)至客户处......................................................7(四)现场操作......................................................8(五)与客户道别..................................................10收件常见问题...................................................11内部服务手册的使用.........................................11运单填写...................................................11做件.......................................................14轻抛物的计算...............................................15一票多件(子母件)操作.....................................16SPS手机巴枪系统的操作......................................17收款方式...................................................17收件入仓标准流程..............................................18接收.......................................................18分拣.......................................................19发件.......................................................19四、收件注意事项..................................................19派件篇...........................................................20派件准备.......................................................20(二)到件入仓....................................................20(三)登记检查....................................................20(四)电询客户....................................................20派件标准流程..................................................21(一)