1/127
0/100
您的浏览器不支持进度条
下载所得到的文件列表
某年美国国家质量奖标准.doc
文档介绍:
--------------------校验:_____________--------------------日期:_____________某年美国国家质量奖标准BaldrigeNationalQualityProgram2004CriteriaforPerformanceExcellenceTHEMALCOLMBALDRIGENATIONALQUALITYPROGRAMTo: U.S.munityFrom: HarryS.Hertz,DirectorBaldrigeNationalQualityProgramSubject: TheBaldrigeChallenge For16years,theBaldrigeCriteriahavebeenusedbythousandsofU.anizationstostayabreastofever-petitionandtoimproveperformance.Fortoday’sbusinessenvironment,anizationsrespondtocurrentchallenges:opennessandtransparencyingovernanceandethics;theneedtocreatevalueforcustomersandthebusiness;andthechallengesofrapidinnovationandcapitalizingonyourknowledgeassets.Whetheryourbusinessissmallorlarge,isinvolvedinserviceormanufacturing,orhasoneofficeormultiplesitesacrosstheglobe,theCriteriaprovideavaluableframeworkthatcanhelpyouplaninanuncertainenvironment.UsetheCriteriatoassessperformanceonawiderangeofkeybusinessindicators:customer,productandservice,financial,humanresource,andoperational.TheCriteriacanhelpyoualignresourcesandapproaches,suchasISO9000,LeanEnterprise,BalancedScorecard,andSixSigma;munication,productivity,andeffectiveness;andachievestrategicgoals.HowtobeginthatfirstBaldrigeassessment?anizationalProfileonpages10–12.AdiscussionoftheanswerstothesequestionsmightbeyourfirstBaldrigeassessment.Foradditionalguidance,refertoourfreebookletGettingStartedwiththeBaldrigeNationalQualityProgramCriteriaforPerformanceExcellence:AGuidetoSelf-AssessmentandAction.IfyouarereadytotakethefullBaldrigechallenge,youcanperformaself-assessmentasaninternalimprovementeffort,oryoucanuseyourself-assessmentasthebasisforanAwardapplication.AssessmentagainstallsevenCategoriesoftheCriteria(seepages13–29)allowsyoutoidentifystrengthsandtoaddressopportunitiesforimprovingyourprocessesandresults.Doyouneedtoknowwhatyouremployeesandyourmanagersthink?elerateorbetterfocusyourefforts?TryusingoursimpleAreWeMakingProgress?questionnaires.Theemployeequestionnaire,availableinEnglishandSpanish,addressestopicsfromyouremployees’paretheresultswit 内容来自淘豆网www.taodocs.com转载请标明出处.