小区物业投标书.docx

目录二、****物业概况...........................................................1、基本情况..............................................................2、物业管理服务范围 ......................................................3、小区特点分析..........................................................三、****物业管理总体策划...................................................1、总体目标..............................................................2、管理模式..............................................................2-1组建项目管理处,实行财务独立核算 ....................................2-2人员选聘与激励机制 ..................................................2-3公司总部监督管理和支持 ..............................................2-4外部监管和协调 ......................................................2-5全面实施质量/环境管理体系 ...........................................2-6信息反馈机制 ........................................................2-7关注客户满意程度 ....................................................2-8环境保护............................................................2-9信息智能化管理 ......................................................2-10专项业务外包 .......................................................3、组织架构..............................................................4、组织内部运作机制 ......................................................5、人力资源管理..........................................................6、经营管理指标..........................................................四、物业管理服务内容与标准 .................................................1、综合管理..............................................................2、房屋及小区共用部位共用设施设备日常维护管理 ............................2-1房屋日常养护维修 ....................................................2-2供电设备管理维护 ....................................................2-3给排水设备运行维护 ..................................................2-4供热锅炉的管理和维护 ................................................2-5电梯运行维修 ........................................................3、保安服务..............................................................3-1公共秩序......................................................