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业务流程重组基础.ppt

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业务流程重组基础.pptBasisofBPRWhatisBPRWhatthetermBPRmeans?efrom?Whatdistinguishesitfromothermanage-mentphilosophies?Whyithascapturedtheimaginationofsomanymanagers?Date2BusinessProcessRe-anization-,-engineeringFunctionalHierarchyR&-engineeringFunctionalHierarchyTherearemanydifferentdepartmentsandpeoplearerecruitedintoonefunctionaldepartment;Eachdepartmentisresponsibleforundertakenonepartofthewholetasks;Thischainoflinkeddepartmentallowsforspecialization;-engineeringTheStrengthsfewerspecialistmayservicetheneedsofanumberofareas;anization;developingcareerswhichenhancespecialistexcellenceinaparticularfield,suchasMarketing,Production,ITorHumanResources;Date6BusinessProcessRe-anizationcanbethe‘boss’notthecustomer;Noonehasthecontroloverthe‘horizontal’processandco-ordinationisweak;Nosinglepointofcontact;Unproductiveworkexistsbecauseoffunctionalboundarieswhichresultinmanytasksbeingdonesimplytosatisfytheinternaldemandsoftheit’-engineeringGetridofunnecessarystepsWhenadoptaprocessapproachyoumayfind:es;Itisdifficulttoidentifywhysomestepsexistatall;Oftenitisfornobetterreasonthanbecausetheyalwayshave;-engineeringProcessOrientedApproachR&DBPRemphasizesa“process”-engineeringWhatprocessfocusmeansAprocessfocusmeanslookingatthewayacustomerorderisfulfilled,anewproductcreated,oramarketingplandeveloped,

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