ListeningP13unit1blistening11FridaAndersson,amanageratSanderlinABinStockholm,:SueMellorDate::pany:HeadOfficeMESSAGEShereceived(6)________She’s(7)’s(8)(9)__________________?Couldyoucallherand(10)___________thedate??BHowwasyourjourney?CWhatwasthefactorylike?DWhat’syourhotellike?EHowwasyourjourneyfromtheairport?FHowdidthemeetinggo?GHowusefulwastheinformationwesent?HWhatdoyouthinkofRio?-salesserviceBenvironmental-friendlinessCperformanceDpriceEreliabilityFreputationGstyleHuser--,panyhassoldover40,
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