问题解决ProblemSolving中文版.ppt.ppt

1 Problem Solving Problem Solving Method Method 问题解决方法问题解决方法 Module 2 1 2 Use 8-Step Problem Solving Use 8-Step Problem Solving Process 8 Process 8 个步骤问题解决方法个步骤问题解决方法 1. Describe problem 描述问题 2. Analyze current results 分析目前的结果 3. Prioritize Pareto Pareto 要因分析 4. Perform root cause analysis 根本原因分析 5. Implement Activities and 执行措施和对策 Countermeasures 6. Evaluate results 评价(执行后的)效果 7. Standardize improvements 标准改进 8. Recognize ess 公布成功结果 2 3 Problem Solving Story Board Problem Solving Story Board 问题解决告示板问题解决告示板 4 Step 1: Describe the Problem Step 1: Describe the Problem 问题描述问题描述 Objective: 目标 Clearly define the “ what ” and “ when ” by formulating a a statement identifying the improvement opportunity and team objective 非常明确改进机会和团队目标 Key Tasks: 关键任务-- Develop charter : 画图* Define who, when and what will be plished 明确有谁完成,什么时间完成,完成什么-- Map the existing process 绘制工艺过程-- Begin Poster “ Storyboard ” and Electronic “ MBF ”招贴在告示板上 Basic Tools: 基本工具-- Site Scoreboard & Scorecards 记分板和记分卡-- Brainstorming & Teamwork 头脑风暴和团队合作-- Benchmarking 基准化-- Process Mapping 绘制工艺过程 3 5 Step 2:Analyze Current Results Step 2:Analyze Current Results 分析目前结分析目前结果果 Objective: 目标 To clarify the problem statement by charting past and present performance of the metric that defines “ what ” will be plished 对过去和现在运转性能制图阐明问题,明确要完成什么。 Key Tasks: 关键任务-- Collect historical and current performance data 收集历史和目前的运转数据-- Identify performance gaps to target and benchmark -- Evaluate trends 评价趋势-- Determine improvement focus 确定改进的焦点 Basic Tools: 基本工具-- Run charts 图表-- Check sheet 检点表-- Histogram 柱状图-- Brainstorming & Teamwork 头脑风暴和团队合作 4 6 Step 3: Prioritize using Pareto Step 3: Prioritize using Pareto 使用排列图使用排列图 Objective: 目标 To explain the performance gap by prioritizing the contributing categories directly effecting the metric 阐释绩效的差距 Key Tasks: 关键任务-- Determine gap between expected and actual performance and the categories that make up the gap 确定期望值和实际值之间的缺口,明确弥补缺口的类