EMOTIONAL INTELLIGENCE AT WORK.ppt

EMOTIONALINTELLIGENCE(ResponseBooks:ThirdEdition2006)-DrDalipSingh2OUEMOTIONALLYINTELLIGENT?ORYOUSTILLTHINK(notfeel)THATIQMATTERSMORETHANEQ3rewemoveaheadpleasenotethat:IQmeansintelligencequotientEQmeansemotionalquotientEImeansemotionalintelligenceMywebsiteaddis:.WHATAREEMOTIONS?Happiness,fear,anger,affection,shame,disgust,surprise,lust,sadness,elation,love,frustration,anxiety,failure,-to-:Physiologicalside:‘Emotion’plexstateofhumanmind,involvingbodilychangesofwidespreadcharactersuchasbreathing,poundingheart,flushedface,sweatingpalms,pulserate,glandsecretions,,:Anger:fury,outrage,resentment,annoyance,:acceptance,friendliness,trust,kindness,:guilt,remorse,humiliation,:anxiety,nervousness,apprehension,:happiness,joy,relief,contentment,:Grief,sorrow,cheerlessness,:Shock,astonishment,:’. :knowingwhatfeelsgood,whatfeelsbad, “thecapacityforrecognizingourow