汽车售后服务流程 Service Procedure 前台接待流程 Front Reception Program 前台接待流程 Front Reception Program 维修顾问评估 Service Advisor Performance Evaluation 维修顾问评估 Service Advisor Performance Evaluation 客户是什么 What is customer 客户期待的服务 The service customer expect 客户的权力 Right of the customer 我们服务的目的我们服务的目的 Our aim of service Our aim of service 18% 68% 14% 其他顾客服务是在顾客心目中最重要的竞爭因素?服务人员的态度?缺乏主动性?效率低服务汽车前台接待流程 Front Reception Program 前台接待流程 Front Reception Program Advance Booking Advance Booking Reception Process Reception Process Visual Inspection Visual Inspection Monitoring Job Processing Monitoring Job Processing Writing up Repair Order Writing up Repair Order Final Inspection Final Inspection Job Explanation Job Explanation Follow-up Follow-up Reception 1 Advance Booking Advance Booking
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