Chapter11LettersofApology&Congratulation优选*,,*Somereasonstowritethistypeofletterinclude:MissinganimportantmeetingPoorcustomerserviceIncorrectdeliveryofproductsShippingdefectivegoodsOverchargeDelayforarefund优选*WhenapologizingYoumustbesincere,direct,*Writingsteps:iveness优选*UsefulExpressionsp158Imustapologizetoyoufor…Iamverysorrythat…eptmyapologyfor…Ioweyouanapologyfor…Iregretthat…ivemefor…优选*UsefulExpressionsPleasepardon/excuse/(该受责备,应负责任)( 一时疏忽).Iamsosorrytohaveputyouto/*SampleApologyP154优选*Apologyletter—damagedgoodsDearSir,,*Exercise优选*
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