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物业管理有限公司客服中心工作手册范本.doc


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客服中心工作手册2008--发布2008--实施东宇物业管理发布东宇物业管理客服工作手册章节号0、1主题目录版本/修订1/0页次1/·······························································································································································································································································································································································································································································································································································································································、来访操作规程···························································、回访操作规程···································································································································································································································································································································································································································································72东宇物业管理客服工作手册章节号0、2主题岗位职责之客服中心岗位结构图版本/修订1/0页次1/、法令、政策以及公司、管理处的各项规章制度;、监督、指导;(经理)提交本部门工作计划及工作总结;、不定期考核,向主任提交本部门员工的工作绩效报告;,认真接待客户,对客户的投诉要耐心解释、及时处理(一般在24小时处理完毕);投诉处理率达100%;、楼宇的排列、单元数、户数;管线的

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