Chapter 15：15章.ppt

Chapter 15 ? What munication and when is it effective? ? What are the major barriers to effective communication? ? How can we munication with people at work? munication ? Communication is a process of sending and receiving messages with meanings attached ? Communication is effective when the receiver understands the sender ’ s messages ? Communication is efficient when it is delivered at a low cost to the sender ? Communication is persuasive when the receiver acts as the sender intends. munication munication – Process of sending and receiving messages with meanings attached munication Process munication Process ? munication – Receiver must understand the sender ’s message ? munication – Communication occurs at minimum cost munication Process ? munication – Convincing others to accept, support and act on the message ? munication – Earns trust, respect and integrity Barriers ? Poor use munication channels makes it hard municate effectively ? Poor written or oral expression makes it hard municate effectively ? Failure to spot nonverbal signals makes it hard municate effectively ? Status differences make it hard to communicate effectively. ? Physical distractions make it hard to communicate effectively