CHAPTER 16：16章.ppt

For use anizational Behaviour and Management b y John Martin and Martin Fellenz 1408018128 ? 2010 Cengage Learning Relationships anizations ? Formal relationships - determined by roles and include: – authority relationships – workflow connections and task interdependencies – peer relationships in formal groups and units, and communication linkages ? Informal relationships – include: – personal relationships among friends and acquaintances – informal relationships due to physical proximity – joint membership in informal groups – sources of repeated interactions For use anizational Behaviour and Management b y John Martin and Martin Fellenz 1408018128 ? 2010 Cengage Learning Relationships anizations ? Relationships - important conduits of information and meaning anizations ? Close relationships can increase the psychological safety and the flow of information - benefits learning for the individuals anization ? Social support and positive relationships at work can improve functioning of cardiovascular, immune, and hormone systems ? Positive social interactions increase physiological resourcefulness and physical health, which increase work engagement and hasten recovery from work-related strain and stress For use anizational Behaviour and Management b y John Martin and Martin Fellenz 1408018128 ? 2010 Cengage Learning Relationships anizations ? Poor and conflictual relationships - negative implications include: – anxiety and stress, – munication quality and quantity, – reduced information processing, – task distraction and – attitudinal changes including lower satisfaction mitment ? Poor relationships can impede performance at individual, group anizational levels For use anizational Behaviour and Management b y John Martin and Martin Fellenz 1408018128 ? 2010 Cengage Learning SOCIAL EXCHANGE mon basic elements include: – the exchange rules and norms that determine interactions and – the obligations that arise from them for each partner