unit6 The housekeeping department.ppt

Part Part ⅠⅠ The Front Office The Front Office Part Part ⅡⅡ The Housekeeping Department The Housekeeping Department unit 6 The Housekeeping Department unit 6 The Housekeeping Department Ⅰ.Important words & useful expressions Ⅱ.reading and interpretation Ⅲ. Topic Discussing Ⅰ.Important words & useful expressions (-101) ?cleanliness 清洁?laundry 洗衣 valet 洗烫工 valet 洗烫工 houseman 杂务工 houseman 杂务工 chamber maid 客房女服务员 chamber maid 客房女服务员 room attendant 客房服务员 room attendant 客房服务员 nutrition 营养 nutrition 营养 sanitation 卫生 sanitation 卫生;洗衣房、洗衣店;洗衣房、洗衣店 washhouse washhouse housekeeper housekeeper senior supervisor senior supervisor floor supervisor floor supervisor ?heart-felt 感人肺腑的?(to) See to 照料,负责?It should be noted that ……应当注意……,应当指出……?business repeat rate 回客率?fulfill requests 满足需求 occupancy ( rate )入住率 occupancy ( rate )入住率 meet needs meet needs coordinate [ k?u′?:dineit ] ; 使调和 Maybe we can coordinate the relation of them. 或许我们可以调和他们之间的关系。 adj. 同等的, 并列的 The army, navy and air forces are coordinate armed services. 陆军、海军和空军是并行的军种。 n.〈数〉坐标 The town coordinates on this map are 695037. 该镇在这幅地图上的坐标是 695037 。 to coordinate …with 与……合作,与……协调 Coordinate his actions with that of his colleagues. 调整他的行为来与同事保持一致Ⅱ.reading and interpretation Ⅲ Topic Discussing something about the duties of the housekeeping staff. can assure a high occupancy rate? The Manager ’s remarks The Housekeeping Department is the backbone of a hotel. In a sense ,it is possible to say that a clean and attractive guest room is one of the products that the hotel sells. The main duty of the Housekeeping Department staff is to see to the cleanliness and good order of all rooms and public areas in the hotel. The laundry and valet service and many personal services are also parts of their jobs, And they must coordinate the work closely with the Front Office. This department as a whole is required to make the guest ’s fortable a