Reduce Wastage of Tube Line Feb. 6. 2001 The Signature of Quality 1 Project Chart D M A I C 2 Project Chart D M A I C Team Members Flora Yuan Black Belt Runxia Yang Master Black Balt George Zhang Champion Ms. Mo Subcon. Mgr. Alan Weng Maintenance Sup. Angel Tang Scheduler. Wang wenjie Mechanic Zheng xianhong Electrician Liu xufeng Foreman. Wang lan Foreman. Cui ronghua Foreman. Wang yiong Foreman. Support members Karol Bao, Eric Shen, Hu Yuming 3 D M A I C Voice of Customer Finance Material wastage high Filling efficiency low TQA Products artwork not in center Subcontract Re-check quality while packing Packing efficiency low High Wastage Low Quality Export products rejected 4 SIPOC & Process Map D M A I C Supplier Input Output Customer Warehouse Raw Material Warehouse Packaging Material Products Warehouse Norden, Fryma Machine Utility Power Weighing Mixing Filling Packing Process TQA 5 Summary of Define Phase D M A I C Identify the voice of customer help project focus on key points Clearly understand the project goal and scope are very important for future progress Process map and its input and output help team well know the each process