外贸B2C客服邮件范本-英文.doc

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自取　ｐicｋ uｐ
Ｔhanks for yｏuｒ　eｍａil.
We arｅ sｏ sｏrry　ｆｏr that　our companｙ ｐｏliｃy dｏｎ＇t　accept tｏ pｉck up ｂｙ ｃuｓtomer, ｐlease doｎ’t wｏrｒy　, we　will　tesｔ ａnd ｐakｅaｇｅ yｏur　orｄeｒ welｌ　ａnd　wｅll ｂｅfore we ｓenｄ ｉt　.
Ｔｈaｎｋ yｏu ｆｏｒ　youｒ　ｕｎderｓtaｎdiｎｇ.
If you hａvｅ ａny　ｏtｈer ｑｕｅsｔｉoｎｓ, feeｌ ｆreｅ to ｃｏｎｔａct us.
Best　Regards
运费高　ｈｉｇher sｈipｐinｇ cｏｓt
Ｔｈanks ｆｏｒ yｏｕr　emａil.
Ｗe　ｍａrked ｔhe shｉpping ｃost higｈeｒ because thｅ eｂａy fｅe ｃｈａrged bｙ　tｈe　ｉteｍ　ｐrｉce but ｎoｔ ｔhｅ sｈippｉng ｗｅ marｋed tｈe　shｉpping cｏst　higher　.　Bｕt　ｏｕｒ　tｏtaｌ ｐrｉｃe （ｐrｉｃe +sｈipｐiｎg ｃost）　ｉs tｈe ｌoweｓt ｐrice　on　eＢａy. My frｉend　yｏu ｊust nｅed sｅｅ tｈe　ｔotａl prｉce(price＋sｈipｐing　cｏsｔ) ．
If yoｕ have anｙ ｏther　qｕｅstｉoｎｓ, feeｌ freｅ tｏ coｎｔaｃｔ us.
Best　Rｅgaｒdｓ
保修How to Wａrｒaｎtｙ?
Thaｎkｓ　ｆor youｒ eｍａiｌ.
Ｔhis item　iｓ the top-ｑｕａlity．　Ｓo　duｒｉnｇ ２ yearｓ wａｒraｎty　tｉｍe, mostｌｙ it ｗill nｏｔ haｖｅ ａny ｐrobｌem． Ｉf it ｈａs tｈｅ　probｌｅm, wｅ ｗill　ｓend you tｈe　reｐlａｃemeｎｔ ｔo rｅplａce iｔ. Mostly it wｉlｌ bｅ　rｅｓoｌvｅｄ. Fｉnaｌｌy, if tｈe proｂｌeｍ sｔiｌｌ　ｃaｎ ｎｏt ｂｅ ｒｅsoｌveｄ,　ｔｈｅｎ pleａse ｓeｎｄ　ｉteｍ ｂａcｋ tｏ us　ａnｄ then we　will exｃhangｅ　a nｅw oｎe　ｏｒ refund　you onｃｅ we ｒｅceiｖe　ｉt．
If yoｕ　hａｖe　any　ｏｔｈｅr　qｕｅsｔｉons, ｆeel ｆｒeｅ　tｏ cｏntａct ｕs.
Best Rｅｇaｒdｓ


Wｅ　havｅ ａ proｆeｓsｉonal　ｔeｃhniｃal sｕppｏrt ｇrouｐ fｏr　aｌl　the iｔem ｓellｉnｇ.　Iｆ ｙou nｅed　aｎy ａｓsistａncｅ ｏｎ yｏｕｒ iｔｅm　proｂleｍ, pｌｅaｓe　dｏ nｏｔ hesiｔate tｏ　conｔact ｕs, ｏｕｒ　teｃｈnｉcａl　suppoｒｔ wｉll be tｈere　tｏ ａsｓist　yｏu. Aｎd if　ｙoｕ　ｈave　ｍore qｕesｔions aｂout ｔhe　motor　or thｅre ｉｓ anythｉｎg　wｅ ｃan dｏ　fｏr you, pleasｅ　ｆｅｅl ｆｒee　tｏ　ｃoｎtact uｓ．　Wｅ　arｅ　ａlｗaｙs　happy　ｔｏ　hｅａｒ from ｙou.　Kinｄ ｒeｇａrds!
退货政策Rｅtｕｒｎ ｐolｉcy
Thaｎk　Thaｎkｓ for yｏur emａｉl.
We ｃan aｃcept ｔhe　itｅm return ｄuriｎg 60　daｙｓ.
And if　it iｓ tｈe　cｕｓtｏmeｒ fａulｔ　lead to　return, ｔhｅn we　will ｒeｆund ｔｈｅ　ｍonｅy　deducｔ　the sｈippｉnｇ cosｔ
If iｔ　ｉs oｕｒ fault lｅaｄ　tｏ reｔｕrn,　tｈeｎ　we　will refund you fｕｌｌ ｍoneｙ ｉｎｃludｉnｇ the　ｓhiｐｐiｎg　cｏｓt.
If ｙｏu　haｖe　ａny　otｈer ｑｕesｔions,　fｅel frｅe to cｏntact ｕs．
Kｉnd　reｇardｓ
电压/插头 v