管理学第11章 munication and information technology).ppt

Communication and Information Technology
Chapter11
编辑ppt
L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter.
Understanding Communications
Differentiate between interpersonal and organizational communication.
Discuss the functions of communication.
The Process of Interpersonal Communications
Explain all the components of the communication process.
List the communication methods managers might use.
Describe nonverbal communication and how it takes place.
Explain the barriers to effective interpersonal communication and how to overcome them.
2
编辑ppt
L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter.
Organizational Communication
Explain how communication can flow in an organization.
Describe the three common communication networks.
Discuss how managers should handle the grapevine.
Understanding Information Technology
Describe how technology affects managerial communication.
Define e-mail, instant messaging, blogs and wikis, voice-mail, fax, EDI, teleconferencing, videoconferencing, web conferencing, intranet, and extranet.
Explain how information technology affects organizations.
3
编辑ppt
L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter.
Communication Issues in Today’s Organization
Discuss the challenges of managing communication in an Internet world.
Explain how organizations can manage knowledge.
Explain why communicating with customers is an important managerial issue.
Explain how political correctness is affecting communication.
4
编辑ppt
What Is Communication?
Communication(沟通)
The transfer and understanding of meaning(意思的传递和理解).
Transfer means the message was received in a form that can be interpreted by the receiver.
Understanding the message is not the same as the receiver agreeing with the message.
Interpersonal Communication(人际沟通)
Communication between two or more people
Organization