erratum外文参考.pdf

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Erratum
The following Appendix was inadvertently omitted from "A Comparative Study of
Quality Practices and Results in India, China, and Mexico," by S. Subba Rao, T. S.
Ragu-Nathan, and Luis E. Solis which was published in Journal of Quality Man-
agement, Volume 2, Number 2, 1997, pages 235-250.
The appendix includes the items used in the authors questionnaire survey.
APPENDIX
Questionnaire Items
Top Management Support
Extent to which the top company executive assumes responsibility for quality performance
Acceptance of responsibility for quality by major department heads within the company
Degree of participation by top management in the quality improvement process
Extent to which the top management has objectives for quality performance
Extent to which quality goals are made specific within the company
Importance attached to quality by the top management in relation to cost and schedule objectives
Amount of review of quality issues in the top management meetings
Information and analysis
Availability of quality data (error rates, defect rates, scrap, rework, returns, etc.)
Extent to which necessary quality data is available on time
Extent to which necessary quality data is available to hourly employees
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