销售员的简单汇报材料.doc

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Customer Service Process
First impressions — 第一印象
Greeting the customer — 招呼顾客
---- saying it with a brighter smile and polite — 微笑，有礼貌
Hello, / Hi – 您好
How are you? / How do you do? – 您怎么样？
Good day, good morning, good afternoon, good evening–
早上好，中午好，晚上好
It’s great (good) to see you. / Glad to meet you. –
很高兴见到您
It’s great (good) to see you again. – 很高兴再次见到您
Wele to our restaurant/ shop/store. – 欢迎光临我们饭店/专卖店
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Hope you enjoy your meal. – 希望您用餐愉快
Helping the customer – 协助顾客
---- remend items of its one of our popular items
推荐流行饰品
---- pay attention to customer’s need
关注顾客需求
Can (May) I help you?– 我能为您服务吗
What can I do for you?– 我能为您做些什么
Is there anything I can do for you? – 我能为您做些什么
Can I get you anything else? – 我能为您做些什么
I’m always at your service.– 我总是为您服务
Would you like to try our famous food? – 您愿意试试我们的餐点吗？
Cashier work – 出纳员的工作
How tocount. – 怎么数数
Receiving and verifying cash or credit / charge card payments. –
收银，找零，信用卡付账，现金付账
Correctly giving change and issuing receipts. –
正确收银，开发票
Assisting in attending to customers on a “first e first serve〞 basis. --
“先来先服务〞
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Up-keeping of cleanliness at the cashing point / area. –
收银台的清洁卫生
Total amount is …… -- 总数是
The amount is …… -- 总数是
That would be …… --总数是
Here’s your change. – 这是找零
Thank you. – 谢谢
Please e again. – 欢迎再次光临
根本数字
one, two, three, four, five, six, seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen, sixteen, seventeen, eighteen, nineteen, twenty, thirty, forty, fifty, sixty, seventy, eighty, ninety, one hundred, thousand, million, billion
Money counting -- 钱的计算
cent -- 1分
5 cent -- 5分
10 cent -- 1毛
cent -- 5毛
1 dollar -- 1新币
5 dollar -- 5新币
Eg. – one hundred and twenty two dollars and eighty cents only
– seven dollars and twenty eight cents only
Saying goodbye – 告别
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