成交后沟通买家六步走邮件模板.doc

成交后沟通买家六步走邮件模板本文来源:开锣网 http://seller./tradingskill/ 从买家付款下定购单到买家成功收货这个过程中,有哪些细节是卖家需要注意的?这里我们提供了该过程中卖家可以参考运用的六个步骤的邮件模版: 1. 当收到买家的付款以后 Dear valued customer, Your payment has been received for the following item. We will ship it within ___ business days as promised. After doing so, we will send you a notification letter, with tracking number information if applicable. (中文梗概:我们已经收到了您订购商品的款项。我们将在承诺的____ 个工作日内为您发货。商品发出后,您将会收到一封发货提醒邮件,若您的订单可以提供追踪查询,邮件内亦会包含跟踪号码。) Two points for clarification: (中文梗概:两点声明) 1. Shipping charge: some buyers might think our shipping charge is high. But the fact is NOT, we charge you based on the actual shipping cost. (中文梗概:关于运费:有的买家可能会认为我们的运费偏高,其实不然,运费是根据实际运输成本来计算的) 2. Shipping time: because you bought the item from the other side of the world, it will need tobe shipped and the shipping period the seller has no control over the amount of time it will take the pany to deliver the item to you. What we can ensure is that the item is shipped within certain biz days as promised. (中文梗概:运送时间:因为您是跨国网购,所以商品的运输和派送时间较长且属于卖家的不可控因素。但是我们可以保证我们的发货是非常及时的。) Therefore, please DON ’T leave us with negative feedback. We wish your could give us positive ratings. (中文梗概:因此我们希望您收到商品后给我们积极正面的而不是负面的评价。) Yours Sincerely, Seller Name or ID 2. 当物品发出以后 A. 如果使用的挂号运输方式,如 EMS 或者挂号小包 Dear valued customer, The postman just picked up your item from our office. It is estimated to arrive