质量管理体系 业绩改进指南.doc

质量管理体系 业绩改进指南.doc-2000idtISO9004:2000代替GB/T19004-1994质量管理体系业绩改进指南Qualitymanagementsystems—Guidelinesforperformanceimprovements2000-12-28发布2000-06-01实施国家质量技术监督局发布目次前言………………………………………………………………………………………………ⅡISO前言…………………………………………………………………………………………Ⅲ引言………………………………………………………………………………………………Ⅳ1范围…………………………………………………………………………………………12引用标准……………………………………………………………………………………13术语和定义…………………………………………………………………………………14质量管理体系……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………35管理职责…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………、权限和沟通…………………………………………………………………………………………………………………………………………………………96资源管理………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………147产品实现………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………258测量、分析和改进……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………31附录A自我评定指南………………………………………………………………………………35B持续改进的过程……………………………………………………………………………40文献目录………………………………………………………………………………………41GB/T19004-2000前言本标准等同采用ISO9004:2000《质量管理体系业绩改进指南》。本标准是GB/T19000族标准之一。标准中的“应”(shall)表示要求,“应当”(should)仅起指导作用。本标准对GB/-1994作了技术性修订,本标准发布时,取代GB/-1994。本标准的附录A和附录B是提示的附录。本标