宾馆管理系统需求分析（英文）.doc

HOTEL MANAGEMENT
Project Summary: The project will entail the design and implementation of a hotel management system. This system is designed to aid management and staff in the current hotel operations. This will cater to three main groups: management, front desk and kitchen staff. The main goals of this project is to automate their current system to be more convenient, accurate, reliable, and have pertinent information readily accessed by the staff at all times. This will also meet all the security and efficiency issues in found all systems.
Management's role in this system is to plete control over all software functions. These functions will entail as follows:
· Staff accounts (id)
· Generate sales reports
· Editing/Overriding general accounts (. bill changes)
The front desk staff will be responsible for the majority of the system functions:
· Room availability inquiries
· Enter new reservations
· Edit delete and change current reservations
· Finalize bill payment
· Receiving and entering phone messages into the system.
Room service orders will be processed through an online system and directed to the kitchen staff:
· Online menu system
· Entering and editing orders
· Update customer accounts (food bill)
· Transferring orders to cooks touch screen monitor
Important features of this system
For the hotel 's management and staff, the system will be user friendly with online help. This enables them to access information most readily, making operations more efficient and less problematic. The system's setup and design will make book keeping and operations more reliable. Thus sales records and customer accounts are more secure and accurate. Service to customer will be faster ane more accuate due to the fact that room availability can be accessed immediately upon request of the front desk staff. Also the fact that lists of reservations on a particular date may be printed out to ensure immediate processing of checkins and to prepare st