【精品】PPT课件 Practical TrainingⅠMeeting on Arrival.ppt

Practical TrainingⅠMeeting on Arrival
学会用英语与客人有效沟通,证实客人身
份及询问有关旅途事宜
熟练掌握与本话题相关的专业英语词汇及常用句型表达
练习用英语迎接客人
学会英文欢迎词的规范写作
学会英语众欢迎客人的礼仪
Study Objectives
Part Two Situational Dialogue
Part Three Writing-skill
Part Four Exercises
Part Five Social Etiquette
Part One Background Material
Part One Background Material
Question: How to meet the tourists on arrival?
Tips for reference
As a receptionist at a travel service, when you meet the tourists, the following eleven steps are for your references:
1. Arrival at the meeting sites on time.
2. Greeting the group.
3. Liaise with the group leader.
4. Give Self-introduction.
5. Lead them to the coach.
Part One Background Material
6. Make a e speech.
7. Brief the local condition and introduce the hotel.
8. Distribute pamphlets.
9. Assist the tourists to check in.
10. Inform the meeting time and arrange the morning call, and tell the
tourists the place for breakfast and the time for luggage collection.
11. Check the luggage and assist the tourists to their rooms.
Part Two Situational Dialogue
Mr. Osborne B: a traveler C: a clerk at travel service
Excuse me. Are you the Tour Group?1
Yes, we are.
e to Xi’an. I’m Ma from the Xi’an office of China International Travel Service, Xi’an The ravel service has sent me here to meet you. Who is the group leader, please?3
It’s me, Robert Osborne.
Nice to meet you, Mr. Nice to meet you all, ladies and gentlemen.
Nice to meet you, too. It’s very kind of you to meet us here at the
airport.
My pleasure. During your visit to Xi’an, I’ll be your tour guide.
Dialogue One
A:
C:
A:
C:
A:
C:
B:
C:
Part Two Situational Dialogue
A: That will be great.
C: Do you have any checked luggage to collect?
A: Yes, we checked eight traveling bags.
C: Let’s wait here then.
(In a short while, the checked luggage was sent to the luggage claim section and the tour group got their checked bags.)
A: We have got back the checked bags now. Shall we leave the airport
n