酒店机场代表岗位职责.pdf

Room to have a great start 成功的开始
Airport Representative 机场代表
Hotel Levecting them to transport facilities
 保证所有航班抵达时均在场，并协助客人办理行李放行事宜，然后指引他们到达相应的交通设施。
 Assist departing guests in pre check in, ticketing and baggage clearance
 协助乘机离开的客人办理提前登记，购票和行李放行事宜。
 Maintain a good relationship with airline personnel, immigration and custom officers
 与航空公司人员、移民及海关部门官员保持良好关系。
 Provide every assistance to passengers affected by layovers
 向临时滞留机场的客人提供一切协助
 Promote and sell the hotel to arriving guests who do not have accommodation (ie walk in guests)
 向没有事先预订酒店的客人（即“无预订散客”）介绍和推销酒店。
 Maintain appropriate standards of conduct, dress, hygiene, uniform and appearance
 保持行为、穿着、制服着装和外表形象的适当标准。
 Establishes and maintains effective employee relations
 建立并保持良好的员工关系。
 Attends and participates in departmental meetings and training sessions as required
 按要求参加部门会议和培训。
ACCOUNTABILITY 责任范围
Number of employees supervised –
管理的员工
Direct N/A
直接 无
Indirect N/A
间接 无
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
 N/A
 无
Key Metrics –
主要绩效指标
 Completion of assigned tasks
 完成分配给的工作的情况
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2 4 IC/JD_Custom Template/CMH GC/ZH-CN/A4/ Making Responsibilities (Decision