服务管理查看可卖房培训纲要.doc

培训活动纲要
Task: Checking Availability
任务: 查看可卖房

Code序号: RM-RES-D020
Objectives: At the end of this sessi
Training Steps
培训环节
Time
时间
Introduction
简介
Lecture
教学式
Prepared on Flip Chart
Contents
内容
Buzz Group
小组讨论
Lecture & Explanation
教学式与解说
Show “ ” (Objectives)
显示课程目的
Prologue: As a Reservations Sales Agent, we receive reservation everyday, why we should check availability before we confirm the rate to the guests?
开场白： 作为一名预订部销售文员我们每天都要接预订，为什么察看可卖房如此重要呢？
So the objectives of this session is: …(Refer to Objectives of this TAO)
今天这堂课的目的是：（参照原则与程序〕
The main content of this course should be:
这节课的重要内容是:
The procedure of checking availability
察看可卖房的程序
Divided trainees into two
5 Minutes
2 Minutes
15 Minutes
Method
培训方式
Training Steps
培训环节
Time
时间
Demonstration
展示
Practice
练****br/>Critique
评估
Summary
总结
groups to discuss the procedure of checking availability.
将小组学员提成两组讨论：察看可卖房的程序
Show steps on prepared flipchart. Explain reason for each step. Ask trainees to comment and question on each step.
将所有程序的重要内容事先写在准备好的白板纸上，逐渐作以解说，在解说过程中要不时请学员刊登建议并提问。
Demonstrate how to check availability using Oprea. Show each step. After demonstration. Refer back to flipchart and review / discuss each